Thursday, November 15, 2012

MAS: "Mana Ada System" atau "Mesti Ada Salah" ?

Hantu Laut

MAS, true acronym should be "Mana Ada System" or "Mesti Ada Salah", but still a great way to fly, if you fly business or first class and paid for by your company.

Now that I am retired and pay from my own pocket, I only travel economy.

I booked my flight online for 14 November on flight MH 2640 departing 15.50 from Kuala Lumpur to Kota Kinabalu and also booked and paid for two emergency exit seats for my wife and me....... to be precise Seat No.11B and 11C on a Boeing 737-400 configuration. 

I usually booked first row in economy which gives better leg room, but since all seats on the first row were already taken I opted for the emergency exit seats, which also give much better leg room.

Sitting at the holding departure lounge and looking out through the smudged glass ( typical MAB bad maintenance and bad housekeeping. Unlike Changi, where you always see cleaners constantly cleaning the glass panels, MAB never cleaned those huge glass panels at the airport) I can see the aircraft parked at the aero-bridge is not a 737-400 but a bigger aircraft, a 737-800, which I have flown with umpteen times and knew that the seat configuration is not the same.

We boarded the aircraft and true enough our seats were not at the emergency exit. I explained to one of the crew and she told me to wait for the ground supervisor to come to the aircraft, who eventually turned up and apologised for the mixed up. I told him there was no mixed up, it's the airline that caused the confusion without informing me of the change of aircraft.As I have paid extra for the seat the ground crew at the drop bag counter (we kiosk checked-in) should have noticed and moved us to the proper seats.

Next, I was horrified when the ground supervisor foolishly turned to two kampong folks in the seats behind us to exchange seats with us.I politely declined and told him it is not nice to ask them to move since they are already seated. This clueless guy than advised me to seek refund from the airline. I flatly told him I won't want to waste anymore time and spend more money to seek refund of RM40.00, which will take ages to resolve.

I have flown with many other airlines over the decades and I must confess MAS is still a better airline than many that I have flown with, but occasionally they do infuriate you with the "tidak apa" attitude of their staff.

From my past experience some airline would just bump you up to empty seats in business class if they were in the wrong and there were many empty seats in business class that day.


Purple Haze said...

Moving you to the empty seats in Business Class would have been the painless solution but unfortunately, the cabin crew must have been a clueless bunch.

They certainly lack the service mentality.

Chrysalis said...

Salam Bro, next time just pay for business class lah.. as retirees we deserve to travel in comfort after all we have worked so hard and saved enough and not many years left..

Sorry bro,all said, I love your writings, keep it up and keep us all thinking!